FAQs

Q: Who is installing your new windshield? 

A: We use only OEM Approved Urethanes and OEM Quality windshields for our installs. Our technicians are NGA Certified and ESSEX Urethane Certified. Since the safety of you and your passengers are top priority then put Dixie Glass & Trim a top priority for your Automotive Glass Replacements.

Q: Did you know that your windshield is the structural integrity of your vehicle?

A: In case of a rollover accident your windshield keeps your car's structure intact. In simple terms, with proper installation your windshield can keep the roof from crushing and killing you. Federal Motor Vehicle Safety Standard 216 is the roof crush test performed by the government for the safety of vehicles.  

Q: Repair or replacement?

A: The advantages to repair versus replacement is that the repair will save costly dollars in full replacement. Although we do recommend replacements when the windshield is cracked more than 1" long, we try to repair windshields if possible.

Q: Who is the NGA?

A: NGA is the National Glass Association. The NGA sets a standard for glass companies around the nation. NGA offers a program known as the Auto Glass Technical Institute held in different locations around the nation every year. Dixie Glass & Trim employs only those technicians that are certified through the NGA or through Essex Urethanes. To put it in simple terms we hire only the best to do the best installs.

Q: Do we offer mobile installs?

A: We do not offer mobile installs because we have always felt that installs need to be done in a controlled environment. The factory does not install your windshield outside in the weather, so we feel that to get the best install the vehicle needs to be in a controlled environment. Your safety is our top priority.

Q: Does Dixie Glass & Trim provide other glass services?

A: Yes, we offer a broad range of glass services: Commercial storefront door repair and Plate Glass replacement, Insulated glass units for home and business, Shower Doors, Mirrors and more.
 

Q: How does my insurance get billed for the auto glass services?

A: Dixie Glass & Trim handles the entire insurance claim process for you. Once you schedule service with us, we will confirm your glass coverage and place the claim directly with your insurance company. No Hassle to you or your insurance company. Your satisfaction is our guarantee.